Privacy Policy

If you feel FrontierMEDEX is not abiding by its posted privacy policy, you should contact us by addressing your concerns to privacy@frontiermedex.com.

Privacy Policy Effective Date: 6 April 2013

Personal Information Collection

FrontierMEDEX, Inc. (herein “FrontierMEDEX”) collects Personal Information about you when you provide such information to us to purchase a product or service, become a member of one of our online resources or when this information is given to us by affiliated entities or third parties. "Personal Information" is information that would allow someone to identify or contact you, including, for example, your full name, address, telephone number, or email address. In addition, depending upon the service that we provide, we may collect information about your travel plans, medical information to create an emergency medical record or when you call in to our Emergency Response Center to open a case. Personal Information does not include aggregated or bundled information that, by itself, does not permit the identification of individual persons (such as statistics on the number of persons visiting the FrontierMEDEX website each month).

You provide certain Personal Information to us when you: (a) order products and services from FrontierMEDEX websites (including frontiermedex.com, medexglobal.com, cmi-insurance.com and medexassist.com), (b) submit forms through the Member Center website (c) send other information to us through the "Feedback" interface, or (d) take an online survey. Your employer, or an affiliated entity, may provide information about you to us to enable us to provide you and your employer services, such as travel related services.

You may also wish to subscribe to one of our newsletters, receive a white paper or attend a Webinar for which you must opt in or enroll. At that point we ask for contact information such as name and email address. Users who no longer wish to receive a future newsletter, notice of a white paper or a future notification of a Webinar can unsubscribe when they receive it by clicking on a link at the bottom of the newsletter or notification. The user will then be given an opportunity to opt in or out of future newsletters or notifications and opt in or out of further periodic FrontierMEDEX communications.

Email forwarding functionality is provided in many of our communications. Using this functionality will forward the communication privately. However, if you use the forwarding methods, like those provided by your email server, they may transfer personally identifiable information. These email messages may contain "clear GIFs" (Graphics Interchange Format, a type of picture file used on the internet).

In the event of a transfer of ownership, a sale of assets, or a bankruptcy of FrontierMEDEX, your personal information, gathered from purchasing or making reservations for products or services or electing to receive communications (such as emails), may be passed on to any resulting third-party entity. We may also disclose specific information when we determine that such disclosure is necessary to comply with the law or with any legal obligation to which we may be subject.

Use of Personal Information

FrontierMEDEX will use your Personal Information to provide you with services that you purchase, or services that are purchased by your employer or affiliate. FrontierMEDEX uses the information that you provide to respond to requests and later potential communications regarding the product or services you have purchased. These services are designed to provide tools for risk management, or medical and security assistance. FrontierMEDEX may use your Personal Information to perform analytics and to improve our products, websites, and advertising. Your Personal Information may be transferred to affiliated entities that are performing services for FrontierMEDEX or acting as its agent. We will require that any such entities or persons providing services on behalf of FrontierMEDEX agree to protect the privacy of your Personal Information and use it only for the purposes for which the information is transferred. FrontierMEDEX will not use or disclose your Personal Information, except as described in this policy, unless you give us your permission to use or disclose it for other purposes. FrontierMEDEX will not sell or rent your personally identifiable information to third parties. FrontierMEDEX will take reasonable steps to ensure that data is reliable and relevant for its intended use, accurate, complete, and current. FrontierMEDEX will retain your personal information as long as we need to perform a use listed in this notice.

Cookies

This website uses cookies. Cookies enable us to support site functionality, to record general site statistics and usage, and to improve the user experience (i.e,, pre-filling forms similar to those you may have already completed). Third-party cookies may also be used to analyze web traffic.

You may disable your cookie information by adjusting your browser preferences on your personal computer at any time.

We use Google Analytics to collect anonymous usage statistics for our website, and use this data to make improvements to site content and design. A full description of the cookie Google sets, and how they are used can be found here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

Dispute Resolution

If you have a complaint about any aspect of our website privacy policies please bring it to our attention by addressing your concerns to privacy@frontiermedex.com Please prefix the subject of your email or mark your envelope 'confidential'. We endeavour to resolve all complaints as soon as they are brought to our attention, but if this is not possible, we will acknowledge receipt of your complaint in five working days and advise you how we intend to resolve the issue you have raised and how long this is likely to take. Complaints and disputes will be resolved expeditiously.

If you are not satisfied with our handling of your complaint, you may contact eTrust at http://www.etrust.org/complaint/raise_privacy_complaint.php. FrontierMEDEX commits to cooperate with eTrust in the investigation and resolution of complaints brought under the Safe Harbor. In addition, FrontierMEDEX agrees to comply with any advice given by eTrust with regard to specific action needed to comply with the Safe Harbor Principles, including remedial or compensatory measures for the benefit of individuals affected by any non-compliance with the principles.

Log Files

We use IP addresses in log files to analyze trends, administer the site, track a user's movements, and gather broad demographic information for aggregate use. Log files do not enable us to access personal identifying information, such as email addresses.

Links

Our website contains links to other sites. Please be aware that FrontierMEDEX is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected at this website.

Information Security

We use a number of physical security (such as locks and alarm systems), electronic security (such as passwords and encryption methods), and procedural security methods (such as rules regarding the handling and use of information), designed to protect the security and integrity of information submitted through our sites. For sensitive personal information, we take extra security steps such as providing an encrypted SSL web session when you make a payment online. Due to the nature of the Internet and online communications, however, we cannot guarantee that any information transmitted online will remain absolutely confidential, and we are not liable for the illegal acts of third parties.

Correcting Inaccuracies in Personal Information

To review, update, delete or amend any Personal Information that we create and that we are able to change, simply contact us through privacy@frontiermedex.com or through the "Contact Us" link on our website.

Changes to this Policy

FrontierMEDEX may change this Website Privacy Policy. If we do so, such change will appear on this page of our website. We will also provide appropriate notice and choices to you on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this policy to learn of any updates.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us at privacy@frontiermedex.com.

US-EU and Swiss Safe Harbor Membership

In accordance with our commitment to protect personal privacy, FrontierMEDEX, Inc, adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission and the Swiss Safe Harbor Framework. The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute Safe Harbor privacy framework. These principles and FAQs may be found at http://www.export.gov/safeharbor. The Safe Harbor framework provides guidance for the U.S. organizations on how to provide "adequate protection" for personal data from Europe and Switzerland as required by the European Union's and the Swiss’ Directive on Data Protection. FrontierMEDEX undergoes an annual privacy review and verification process as part of its adherence to the Safe Harbor principles.

Children's Privacy

FrontierMEDEX will not market to, accept orders from, or solicit personal information from children under the age of 13.

Disclosure Policy and Disclaimer

Personal information may be disclosed to judicial or other government agencies subject to warrants, subpoenas, or other governmental orders.

FrontierMEDEX respects and protects the privacy of its clients. Personal details, including email address and telephone numbers are treated in confidence. These will not be disclosed to any third-party, except in connection with the provision of our services. All personal records are used for the sole purpose of providing services. FrontierMEDEX complies generally with international laws on privacy protection in relation to the storage and processing of personal data.

FrontierMEDEX facilitates the transfer of information, including, but not limited to, medical records, between its member/client/customer (wherever they are in the world), their employer or family members, their doctor or medical specialist, and local authorities and physicians in situ. Any member/client information stored temporarily by FrontierMEDEX is held in a secure environment and is not listed or associated with the name of the member/client (or a member/client who is a medical patient), thus retaining confidentiality at all times and in all respects. Furthermore, no information is released to anyone without the express permission of the member/client (or an authorized representative of same) as well as appropriate warranties or confidentiality/non-disclosure agreements.

Notwithstanding the above stated FrontierMEDEX policies concerning the disclosure of information, FrontierMEDEX must disclose information of members/clients if compelled to do so by judicial order or valid governmental order or decree. However, wherever possible, FrontierMEDEX shall give prior notice to the member/client of the order compelling disclosure and shall cooperate with the member/client in any efforts to prevent disclosure or to limit the disclosure.

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